Refund & Returns Policy
Jenilda Frank — Christian Books & Creative Resources
Last Updated: 4 November 2026
1. Our Commitment to You
At Jenilda Frank, we want every customer to enjoy a positive shopping experience.
Our Christian books, Bible stories, colouring books, and creative resources are created to inspire faith, learning, and joyful family moments.
We understand that sometimes a purchase may not meet your expectations. This policy explains how cancellations, returns, and refunds are handled.
2. Purchases Through Amazon
Some of our books may be available through Amazon.
If you purchase a book directly from Amazon, your order, payment, delivery, and return requests are handled by Amazon or the seller identified during checkout.
Please visit your Amazon account and select Your Orders to request a return or refund.
The applicable retailer’s policies and your statutory consumer rights will apply.
3. Purchases Directly From Our Website
Where products are sold directly through jenildafrank.com, applicable cancellation and refund rights are governed by Irish and European consumer protection law.
For most physical goods purchased online, customers have 14 days after receiving their order to notify us that they wish to cancel, without giving a reason.
After notifying us, customers generally have a further 14 days to return the goods.
Certain statutory exceptions may apply.
4. How to Request a Return
For purchases made directly from our website, please contact us at:
Include:
- Your full name.
- Your order number.
- The product purchased.
- The reason for contacting us, if the item is faulty or damaged.
You do not need to provide a reason when exercising an applicable statutory right to cancel within the cooling-off period.
We will provide return instructions and the appropriate return address.
5. Return Shipping
Where a customer exercises the statutory right to cancel a purchase, they may be responsible for the direct cost of returning the goods, provided this was disclosed before purchase.
Where goods are faulty or do not conform to the contract, return arrangements and costs will be handled in accordance with applicable consumer law.
6. Refund Processing
Where a statutory cancellation right applies, refunds will be processed within the legally required timeframe.
Refunds generally include the product price and standard outbound delivery charges, where applicable.
We may withhold a refund until we receive the returned goods or evidence that they have been sent back, as permitted by law.
Refunds will normally be made using the original payment method unless otherwise agreed.
7. Damaged, Faulty or Incorrect Products
If you receive a product that is damaged, faulty, incorrect, or not as described, please contact us.
For direct purchases from our website, we will provide the remedies required under applicable consumer protection law.
Under Irish law, consumers generally have a short-term right to a refund for non-conforming goods within 30 days of delivery. Additional remedies may apply after that period.
Nothing in this policy limits your statutory consumer rights.
8. Digital Products and Printables
Some creative resources may be offered as digital downloads.
Where digital products are sold, the applicable cancellation rights and any exceptions will be explained before purchase.
For digital content supplied immediately, a statutory cancellation right may be lost only where the relevant legal conditions have been satisfied, including any required express consent and acknowledgement.
Faulty digital content remains subject to applicable consumer protections.
9. Contact Us
If you have any questions about returns, refunds, or your order, please contact us.
Jenilda Frank
Email: jenildafrank@gmail.com
Website: https://jenildafrank.com
Location: Ireland
We appreciate your support and thank you for being part of our community.